Wayne is the Global lead for Contact Center Transformation and is responsible for all CC deployments across ISG. He works with clients in many forms, from AI Usage policy creation to Transformational Sourcing. Wayne is constantly scanning the CC Technology & SI eco-system to ensure his clients are always one step ahead of the market. He is heavily involved in our Contact Centre Research and Partner eco-systems ensuring he is always up to date on the latest and greatest advancements in the Contact Center space. He’s a globally recognised thought leader and keynote speaker on all things Contact Center AI & Automation, and host of the award-winning Bots & Beyond Podcast.